Shipping Policy

We deliver to all nine provinces of South Africa, including main centres, outlying towns and rural addresses served by our courier partners. We deliver to street addresses and registered courier collection points. We do not currently ship outside South Africa.

Orders are picked, packed and handed to the courier within 1–2 business days of payment being confirmed. Orders placed on weekends or public holidays are processed on the next business day.

• All South African addresses: 7–14 days after dispatch.
• Main metros are usually on the shorter end of that window; regional, outlying and farm addresses can take the full 14 days.

Delivery estimates are working days and exclude weekends and public holidays. They are estimates provided by our courier partners, not guaranteed dates.

• Delivery is free on every order — no minimum spend.
• There are no delivery fees added at checkout or afterwards.

As soon as your parcel leaves our warehouse you will receive an email containing your waybill number and a tracking link. If you have not received tracking details within three business days of ordering, email us at support@lumeaa.co.za with your order number and we will follow it up.

Couriers attempt delivery during business hours and will contact you before arrival where a number is supplied. Please make sure the delivery address and cellphone number on your order are correct and that someone is available to accept the parcel. If a delivery fails because nobody is available or the address is incorrect, a re-delivery fee may apply.

Inspect your parcel on arrival. If the packaging is visibly damaged or the contents are incomplete, contact us at support@lumeaa.co.za within 48 hours of delivery with photographs of the parcel and product. We will arrange a replacement or refund at no cost to you.