Returns & Refunds Policy

You may return your Lumeaa automatic curler for any reason within 30 days of the delivery date and receive a full refund of the purchase price. The product must be returned complete — curler, user manual and gift box — and in a resaleable condition. Normal signs of testing the product on your own hair are expected and will not void your refund.

• Email support@lumeaa.co.za with your order number and the reason for the return.
• We reply within one business day with a return reference and the return address.
• Repack the curler in its original box, write the return reference on the outside, and send it to us.
• Once the return arrives and passes inspection, we process your refund.

• Faulty, damaged or incorrect items: we cover the return shipping cost in full.
• Change-of-mind returns under the 30-day guarantee: you cover the cost of returning the parcel to us.
• We strongly recommend a tracked courier service — we cannot refund parcels that never reach us.

Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return. Your bank or card issuer may take a few additional days to reflect the credit. Original delivery charges are refunded only where the return is due to a fault, damage or an incorrect item being sent.

Every Lumeaa automatic curler carries a 12-month warranty against manufacturing defects from the date of delivery. If a fault develops within that period, email support@lumeaa.co.za with your order number and a short description or video of the problem. We will repair, replace or refund the unit at our discretion, in line with the Consumer Protection Act 68 of 2008.

The warranty does not cover damage caused by drops, liquid ingress, use with an incorrect power adapter, unauthorised repairs, or normal cosmetic wear.

Want a different colour or plug type instead of a refund? Say so in your return email and we will send the replacement variant as soon as your return is received, subject to availability.

You can cancel an order free of charge at any point before it is dispatched — email us as soon as possible. Once a parcel is with the courier, the return process above applies.