Customer Care

Talk to a real person.

Questions about an order, a delivery, a return or your warranty? Email us and you'll hear back from the Lumeaa team within one business day.

Email ussupport@lumeaa.co.zaSend us an email
Support hours
Monday – Friday, 09:00 – 17:00 SAST
We ship to
All nine provinces of South Africa, courier-delivered and tracked.

Where is my order?

Send your order number and we'll pull the latest courier scan for you. Tracking emails go out on dispatch.

Shipping policy

Return or refund

Within 30 days of delivery, email us your order number and reason and we'll send a return reference.

Returns & refunds

Many answers are already on the site — see the frequently asked questions, our privacy policy and our terms & conditions.